Refund Policy

Welcome to PropoundTube! We value your engagement and strive to ensure a satisfying experience for all our users. Below is our Refund Policy, which applies to all purchases made on our platform.

1. Subscription Services

  • If you're unsatisfied with your subscription service, you can cancel at any time. However, refunds are generally not provided for any subscription fees already paid. We encourage users to utilize the free trial period where available to assess the service before subscribing.

2. On-Demand Purchases

  • For individual on-demand purchases (such as exclusive videos, courses, or pay-per-view events), refunds are available within 24 hours of purchase, provided you have not commenced viewing the content.
  • Once you begin watching, the purchase is deemed final, and a refund cannot be processed. If there are technical issues preventing satisfactory viewing, please contact our support team for assistance.

3. Digital Products and Services

  • Refunds for digital products (e.g., downloadable content, digital gifts) are not typically offered due to the nature of the products. Please make selections carefully.

4. Technical Issues

  • If you experience technical difficulties that prevent access to purchased content, please report these to our support team immediately. We will work diligently to resolve the issue. If we cannot provide a timely fix, a proportional refund may be offered.

5. Exceptional Circumstances

  • All refund requests under exceptional circumstances (e.g., accidental purchases, unauthorized use of your account) will be considered on a case-by-case basis.

How to Request a Refund

  • To request a refund, please contact our customer support team with your order number, the date of purchase, and the reason for the request. We aim to process requests within 7 business days.

Changes to Refund Policy

  • PropoundTube reserves the right to modify this Refund Policy at any time. We will notify users of any significant changes via our platform or email.

Contact Us

  • For questions or concerns about our Refund Policy, please reach out to our support team through our platform's contact form.

Thank you for choosing PropoundTube. We're committed to providing a quality platform that meets your needs and exceeds your expectations.